Appointment Cancellation and Rescheduling Policy:
- To ensure a smooth appointment experience, we require a 48-hour notice for any cancellation or rescheduling.
- If you cancel on the same day as your appointment, 100% of the scheduled services will be charged.
- Deposits are non-refundable, and the remaining balance will be charged to the card on file or the full amount for gift cards.
- Rescheduling is subject to availability, and you may reschedule once within 90 days with a paid deposit.
- Please note that failing to confirm is not the same as canceling.
- By booking your appointment, you agree to comply with our policies.
- If you cancel before 48 hours, you will receive a salon credit for future services or products.
- Cancelling within 48-24 hours will result in forfeiting your deposit, and a new deposit will be required to reschedule.
- Thank you for choosing our salon for your beauty needs.
Appointment Arrival and Safety Instructions:
- To ensure safety when you arrive, please check-in via the app and fill out your appointment pre-screen.
- Once your answers have been reviewed, you will receive further instructions.
- Masks are required and will be supplied if needed.
- Please stay in your car until you have been notified.
Preferred Booking Program:
- All purchases are non-refundable.
- If you need to cancel, you won’t get your money back, but you’ll get a credit to use for other services or products.
- If we are unable to schedule your appointment due to availability, you won’t get your money back, but you’ll get a credit to use for other services or products.
- You can only reschedule your appointment once, if there’s availability.
- You can’t change your services or appointment after the 14th of the month.
- You have to pay for everything up front.
- Services are first-come, first-served.
- You can’t give your services to someone else.
- You can only book Preferred services using this program.
CONTACT US
THE PHAIRMACY SALON
6512 Six Forks Road, Building 204 Suite B
Raleigh, NC 27615
919.533.9776 | contact@thephairmacysalon.com