**Q1: How do I book an appointment at your salon?**

A: Appointments can only be booked online via our website. Booking is available on the 14th of every month at 9 pm for established clients only. Preferred booking is available between the 1st and 10th of each month.

**Q2: What is your cancellation policy?**

A: Please cancel or reschedule at least 48 hours before your appointment. Cancellations within 48-24 hours will result in forfeiting your deposit, and a new deposit will be required to reschedule. Same-day cancellations will be charged 100% of the scheduled services. Deposits are non-refundable. Rescheduling is subject to availability and can be done once within 90 days with a paid deposit.

**Q3: What services do you offer?**

A: We specialize in short natural hair and offer services for hair loss clients, depending on the severity. We do not offer extensions, weaves, or color services on the first visit.

**Q4: What are your hours of operation?**

A: Our salon is open Tuesday-Thursday from 11 am to 7 pm and Friday from 10 am to 6 pm.

**Q5: Can I get color services during my first visit?**

A: We do not offer color services on the first visit, as we prioritize ensuring your hair is healthy before proceeding with color services.

**Q6: What should new clients book for their first appointment?**

A: New clients must book a new client package before booking any other services. This allows us to properly assess your hair and create a personalized care plan.

**Q7: I haven’t been to the salon in over three months. What service should I book?**

A: Clients returning after three months must book a returning client service to get reestablished with our salon and ensure we can provide the best possible care for your hair.

**Q8: Do you accept walk-ins?**

A: We do not accept walk-ins. Please book an appointment online via our website to secure a slot.

**Q9: Can I cancel my appointment by not confirming it?**

A: Failing to confirm your appointment is not the same as canceling it. Please follow our cancellation policy to avoid any fees or penalties.

**Q10: Can I receive a refund if I cancel before 48 hours?**

A: If you cancel before 48 hours, you will receive a salon credit for future services or products. Deposits, however, are non-refundable.